Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Shipping & In Store Pick Up
When will my order be shipped?
All live / in-stock orders are shipped within 1-3 business days after the confirmation of your order.
What shipping services do you use?
We ship via UPS, FedEx or USPS Priority Mail with tracking confirmation numbers.
Can I Pick Up In Store?
Yes! We offer in store pick ups. This option will only be offered at checkout if you're within a reasonable driving distance of our shop in Columbus, Ohio. If you select in store pick up, you will receive an additional email when your order has been transferred to the shop and is ready for pick up.
Can I Get Free Shipping?
Yes! Any order reaching a subtotal of $199 or more is eligible for free shipping. If you opt in for free shipping, delivery method and timing may vary.
Order Status & Product Availability
When will preorders be shipped?
Preorder are shipped within 1 - 3 business days of receipt of the product from the manufacturer. Manufacturers list a release date for their products, but they are subject to change at any time.
Payment & Return Policy
What payment options do you offer?
We accept all major credit cards: Visa, Mastercard, Discover & American Express.
For large orders, we also accept and process wire and ACH bank transfers.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.